Privacy Policy - TrustPeer

1. Introduction

Welcome to TrustPeer ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

By using TrustPeer, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

Register for an account (name, email address, password)
Complete your profile (bio, profile photo, location, phone number)
Apply to become an influencer (social media links, category, verification documents)
Make payments (payment card information processed securely via Stripe)
Send connection requests (questionnaire responses)
Communicate through our chat feature
Contact our support team

2.2 Automatically Collected Information

When you access our Platform, we automatically collect:

Device information (device type, operating system, unique device identifiers)
Log data (IP address, browser type, pages visited, time spent)
Usage data (features used, actions taken, preferences)
Location data (with your permission, for relevant features)

2.3 Third-Party Authentication

If you choose to sign in using Google, Apple, or Facebook, we receive your name, email address, and profile picture from these services. We do not receive or store your passwords from these providers.

3. How We Use Your Information

We use the collected information to:

Provide, operate, and maintain the Platform
Process transactions and send related information (confirmations, receipts, refunds)
Calculate DeepScore compatibility using our AI algorithm
Enable communication between users and influencers
Send push notifications about connection requests, messages, and updates
Respond to customer service requests and support needs
Monitor and analyze usage trends to improve our services
Detect, prevent, and address technical issues and fraudulent activity
Comply with legal obligations

4. AI and DeepScore

TrustPeer uses artificial intelligence (OpenAI GPT-4) to calculate a "DeepScore" (0-100) based on your questionnaire responses when sending connection requests. This score helps influencers evaluate connection requests.

Your questionnaire responses are processed by our AI system but are not used to train AI models. The responses are stored securely and are only visible to the influencer receiving your request.

5. Payment Information

All payment processing is handled securely by Stripe. We do not store your full credit card numbers on our servers. Stripe's privacy policy governs the collection and use of your payment information.

For influencer payouts, we collect bank account details which are encrypted and stored securely. This information is only used to process withdrawal requests.

6. Information Sharing and Disclosure

We may share your information in the following situations:

With Influencers: When you send a connection request, influencers see your name, profile photo, questionnaire responses, and DeepScore.
With Other Users: Your public profile information is visible to other users based on your privacy settings.
Service Providers: We share data with third parties that help us operate our Platform (Stripe for payments, Firebase for authentication, Resend for emails).
Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

7. Data Retention

We retain your personal information for as long as:

Your account is active
Needed to provide you services
Required by law or for legitimate business purposes
Necessary to resolve disputes and enforce our agreements

Chat messages are retained for 30 days after a connection ends. Connection request data is retained for record-keeping and refund processing.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your personal information
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@trustpeer.io.

9. Privacy Settings

TrustPeer provides privacy controls within the app. You can control the visibility of your profile photo, bio, location, phone number, social links, vouch counts, and more through Settings > Privacy & Security.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Children's Privacy

TrustPeer is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: